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This page covers every money operation available inside your ciloksgp account — from funding your wallet using OVO, LinkAja, or Bank Transfer, to withdrawing your balance back to the same registered account. Before you move any funds, take a moment here: the deposit counter lives under the Cashier tab once you are logged in, and the withdrawal form sits directly alongside it.
Your ciloksgp account supports three verified local payment channels: OVO, LinkAja, and Bank Transfer. Each channel is available from the Cashier tab after login. OVO and LinkAja work as direct e-wallet transfers — you enter the registered number, confirm the amount in-app, and the balance reflects in your account once the transfer clears.
Transfer directly from your OVO e-wallet balance. Enter the registered OVO number in the cashier form, confirm the amount, and approve the transfer inside your OVO app. The transaction reference appears in your OVO history for matching.
LinkAja transfers follow the same e-wallet flow. Open the cashier, select LinkAja, enter your registered number, and confirm from within the LinkAja app. Keep the transfer confirmation visible for any follow-up with support.
A virtual account number is generated when you select Bank Transfer at the cashier. Complete the transfer from your mobile banking or internet banking screen to that number. The amount and reference code must match exactly for the deposit to be confirmed.
After any deposit or withdrawal, two records exist: the one inside your OVO, LinkAja, or bank history, and the one inside your ciloksgp account under Transaction History. These should align on amount, date, and reference code.
Every transfer generates a unique reference code visible in your OVO, LinkAja, or bank history. This code is what the support team uses to locate the transaction on our side. Keep it until the balance is confirmed in your account.
Inside Transaction History, each entry carries a status: Pending, Confirmed, or Rejected. Pending means the transfer is still being matched. Confirmed means the balance has been updated. Rejected means the transfer could not be matched — check the amount and account details before retrying.
Your full transaction log is accessible under Account Settings > Transaction History. Each entry shows the channel used, the amount, the timestamp, and the current status. This view is the reference point for any discrepancy between your wallet and your account balance.
Retain the in-app confirmation screenshot from your e-wallet or bank for at least 48 hours after a transaction. If a pending status does not resolve, this screenshot — along with the reference code — is what the live support team will ask you to provide when you open a query.
Account security at the banking layer covers four areas: confirming you are on the correct domain before entering any credentials, verifying that the identity on your account matches the wallet owner, checking that withdrawal requests go only to the registered payment method, and giving you a direct support path if anything appears wrong.
Always confirm the address bar shows ciloksgp before entering your account credentials or initiating any transfer. Phishing pages replicate the visual layout but cannot replicate the domain. Bookmark the correct address directly from a verified session.
Account verification links your registered name to the wallet or bank account used for withdrawals. This step is completed once in Account Settings and protects against unauthorised withdrawal requests. A verified account also resolves payment mismatches faster.
Withdrawals are only processed to the payment method registered to your account. If your OVO or LinkAja number changes, update it in Account Settings before submitting a withdrawal request. Transfers to unregistered accounts are held for manual review.
The Help icon on every page opens the live support channel. For banking queries — delayed deposits, pending withdrawals, or mismatched records — have your transaction reference code ready. The support team can locate and update transaction status directly from that reference.
Depositing starts from the Cashier tab, which is visible immediately after login on both mobile and desktop. Choose the channel that matches your registered wallet or bank — OVO, LinkAja, or Bank Transfer — and follow the fields on screen. The amount you enter must fall within the range shown in the deposit form; the minimum and maximum are displayed before you confirm.
Log in to your account and tap the Cashier tab in the main navigation. This is where all deposit and withdrawal options are housed. The tab is visible on both mobile and desktop without navigating away from the account home.
Choose OVO, LinkAja, or Bank Transfer from the channel list. The form fields update to match the selected method. For e-wallets, enter your registered number; for Bank Transfer, a virtual account number will be generated on the next screen.
Type the deposit amount within the range shown on screen. Review the details once, then tap Confirm. For OVO and LinkAja, your wallet app will prompt for approval — approve there. For Bank Transfer, complete the transfer to the virtual account number before the session expires.
After the transfer clears on your wallet side, your account balance updates and Transaction History shows a Confirmed entry. If the status shows Pending after several minutes, use the transaction reference code to open a query through the Help channel.
Withdrawals follow a similar path through the Cashier tab, but with one important prerequisite: your account must have completed identity verification before a withdrawal request can be processed. If that step is pending, the withdrawal form will direct you to Account Settings to complete it first.
Check Account Settings to confirm your identity verification is marked complete before opening a withdrawal request. An unverified account cannot process outgoing transfers. The verification step takes a few minutes and needs to be done only once.
In the Cashier tab, choose the withdrawal channel — OVO, LinkAja, or Bank Transfer. Only the registered payment method is available for selection. If your registered details have changed, update them in Account Settings before proceeding.
Type the amount within the permitted range shown on screen. Review the destination account details displayed before confirming. Once submitted, the request appears in Transaction History with a Pending status while it moves through the review queue.
Track the withdrawal in Transaction History. A Confirmed status means the transfer has been sent to your registered wallet or bank. If the status stays Pending beyond what you expect, open a support query with the withdrawal reference code ready.
Account verification connects your registered name to the payment methods on your account, which is what allows withdrawals to be processed without a manual hold. The process is completed once inside Account Settings and does not need to be repeated unless your registered details change.
Navigate to Account Settings after login. The verification section is clearly labelled. You will see the current status — unverified, pending, or verified — and the fields required to complete the process.
Enter your full name as it appears on your registered OVO, LinkAja, or bank account. The name must match exactly. Partial names or nicknames will cause a mismatch at the withdrawal step and require a correction before the request can proceed.
Once submitted, the verification status updates in Account Settings. A verified status means your withdrawal path is clear. If verification is marked pending for longer than expected, contact support through the Help icon with your account email ready.
If you change your registered OVO or bank account, repeat the verification step for the new payment method in Account Settings before submitting a withdrawal. Requests to unverified accounts are automatically held for manual review.
The questions below cover the banking situations that come up most often: what to do when a deposit does not reflect immediately, how to handle a pending withdrawal, what the minimum deposit looks like in the form, and how to resolve a verification mismatch. If your specific situation is not covered here, the Help channel — accessible from any page — connects you to the live support team who can look up your transaction directly using your reference code.
Open Transaction History and check the status label on the entry. If it shows Pending, the transfer is still being matched. Wait a few minutes, then refresh. If it stays Pending, open a support query through the Help channel and share your OVO transaction reference code — the team can locate it directly from there.
The minimum and maximum amounts for Bank Transfer are displayed inside the deposit form itself, before you confirm the transfer. These figures are shown after you select Bank Transfer in the Cashier tab. We do not publish a fixed number here because it may vary by account status — always check the form for the current figure.
First, confirm that your identity verification is marked complete in Account Settings. An unverified account holds all outgoing transfers automatically. If verification is complete, check that the registered payment method matches what you submitted. If both look correct, contact the Help channel with your withdrawal reference code.
Withdrawals are processed only to the payment method registered and verified on your account. If you need to change your registered OVO number, update it in Account Settings and complete the verification step for the new number before submitting a withdrawal request. Requests to unregistered accounts are held for manual review.
Keep the transaction reference code from your LinkAja app confirmation screen and a screenshot of the transfer approval. These two pieces of information — the reference code and the confirmation timestamp — are what the support team uses to locate and confirm a deposit if the status does not update on its own.
Payment details on your account are used only for matching transfers and processing withdrawals to verified accounts. The support team does not ask for your full wallet number or bank account during any support conversation. If someone contacts you claiming to be support and asking for payment credentials, do not share them — contact us directly through the Help icon on the site.