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This page sets out how ciloksgp collects, uses, and protects the personal data linked to your account — covering everything from OVO and LinkAja transaction records to login activity and support correspondence. We have written it plainly so you know exactly what we hold, why we hold it, and what choices you have.
When you open an account with us, we collect the details you provide during registration — your name, contact address, and the payment method you connect, whether that is OVO, LinkAja, or Bank Transfer. We also record transaction metadata: the reference number, timestamp, and channel used each time a deposit or withdrawal moves through your wallet. This data helps us match your payment to your account, resolve discrepancies raised through support, and comply with the obligations that apply in regions where our service is accessible under local law. Beyond payment records, we collect session data — the device type, browser session token, and IP address used at login. This is used solely for account security: detecting unexpected access attempts and allowing you to review recent login activity from your account page. We do not sell session or payment data to third parties for advertising purposes. Cookie data collected on the site is limited to functional and analytics cookies; you can review the active cookie categories from the preferences link in the site footer. Any data we hold is kept only for as long as it is needed to fulfil the purpose it was collected for, or as required under applicable local regulation.
OVO transaction references are logged against your account wallet to support deposit confirmation and withdrawal matching. These records are accessible from your transaction history page after login.
LinkAja payment metadata — channel, reference number, timestamp — is retained for account reconciliation. You can request a copy of these records through our support channel.
Bank Transfer verification data, including the sender reference and bank code you submit, is stored securely and used only to confirm the deposit and resolve any mismatch queries you raise.
This policy covers data processed directly by ciloksgp across our account, wallet, and support systems. It does not extend to third-party services you reach from links on this site, nor to payment processors who operate under their own published privacy terms. Understanding what falls inside and outside this policy helps you know where to direct questions.
Login credentials, session tokens, and account profile fields you fill in are covered fully by this policy. We control how that data is stored, who can access it internally, and how long it is retained.
Deposit and withdrawal records processed through OVO, LinkAja, and Bank Transfer fall within our policy for the reference data we hold on our side. The payment processor's own privacy terms govern data on their systems.
Your browsing activity within ciloksgp — pages visited, game lobbies opened, support pages viewed — is recorded in analytics logs covered by this policy. We use this only to maintain service quality.
External links, game studio interfaces, and any service reached outside our domain operate under their own terms. We are not responsible for data practices on those external platforms.
You have practical choices over the data we hold on your account. At any point, you can log in and visit your account settings page to review the profile information we have on record — name, contact details, and connected payment method. If any detail is incorrect, you can edit it directly from that page or submit a correction request through our support channel. For transaction records tied to OVO, LinkAja, or Bank Transfer, your full history is listed under the wallet section after login. If you believe a record is inaccurate or want to understand why a specific data point was collected, raise it with our support team and we will respond with the relevant details. You may also request that we delete account data we no longer need, where that does not conflict with our retention obligations under applicable local law. Requests of this kind are handled through the same support route and will be acknowledged in writing.
Open your account dashboard after login to see the profile data and transaction history we hold. The wallet section shows all OVO, LinkAja, and Bank Transfer entries by date and reference.
Name, contact, and payment method fields can be updated from account settings. For corrections that require identity verification, submit the request through support and follow the steps shown in the reply.
If you want to understand why we hold a specific data point, contact support with your account reference number and the data category in question. We will explain the basis for holding it.
Where local law and our retention schedule allow, you can request removal of account data that is no longer needed. Submit the request through our support channel; we will confirm the outcome in writing.
If you have a question about this privacy policy, want to exercise a data right, or need clarification on how a specific record — such as an OVO deposit log or a Bank Transfer reference — is being used, the routes below connect you to the right team. Have your account reference number ready when you make contact; it speeds up the response significantly.
Open the chat icon from any page on ciloksgp to start a real-time conversation with our support team. For privacy questions, state your account reference number and describe the data category you are asking about.
The support form inside your account dashboard lets you submit a written privacy request with your details already attached. Use this route for correction requests, deletion requests, and questions about specific transaction records.
For formal written privacy requests — such as a deletion request or a data export inquiry — send us an email through the address listed on our contact page. We acknowledge all privacy-related emails and respond with the outcome.
Our data handling practices are built around the specific account flows you use on ciloksgp — login, wallet transactions, and support correspondence. We apply access controls so that only authorised internal roles can view account-level data, and we log all access to those records. Payment data linked to OVO, LinkAja, and Bank Transfer is stored in isolated systems separate from browsing and analytics data, reducing the surface available to any single point of failure. We review our data retention schedule periodically and remove records that have passed their required holding period under applicable local law.
We use functional cookies to keep your session active and analytics cookies to understand how account pages are used. You can review which cookie categories are active from the preferences link in the site footer at any time.
Every login attempt — successful or not — is recorded against your account. You can review recent session activity from your account security page. If you see an entry you do not recognise, contact support immediately.
We hold transaction records, including OVO and Bank Transfer references, for the period required under applicable local law. After that period, records are deleted or anonymised. The exact schedule depends on the data category and your account status.
When we update this policy, we post the revised version on this page with the date it takes effect. If a change affects how we use your data in a material way, we will notify you through your account or the contact address on record.
The questions below cover what we hear most often from account holders about how ciloksgp handles their data — from wallet records to cookie settings and deletion requests. If your question is not here, contact support with your account reference and we will respond directly.
We collect the name, contact address, and payment method you provide during registration. Once your account is active, we also record session data — device type, IP address, and login timestamps — and transaction metadata for each OVO, LinkAja, or Bank Transfer movement through your wallet.
Yes. Log in and open your account dashboard to view your profile data and full transaction history. For a more complete record — including support correspondence and session logs — submit a data access request through the support form inside your account, and we will compile the relevant records.
Profile fields such as your contact address can be edited directly from account settings after login. If you need to correct a payment method reference — for example, a Bank Transfer sender name — submit a correction request through support with your account reference number and the detail to be changed.
We do not sell or share your payment data with third parties for advertising or marketing purposes. Transaction references are shared only with the payment processor involved in the specific transaction, and only to the extent needed to confirm or resolve that transaction.
We retain transaction records for the period required under applicable local law and our internal compliance schedule. After that period, records are deleted or anonymised. The exact duration depends on the transaction type and your account status at the time of deletion.
Submit a deletion request through the support form in your account dashboard or via the email address on our contact page. Include your account reference number and specify which data you want removed. We will confirm whether the request can be fulfilled under our retention obligations and respond in writing with the outcome.