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These terms govern how your ciloksgp account works — from how you access the platform and manage your wallet to how we handle disputes and support requests. Read through each section carefully; by using the account, you confirm that you have reviewed and understood what applies to you under local law and eligible regions.
These terms form the agreement between you and ciloksgp whenever you access your account, submit a deposit, request a withdrawal, or contact our support team. They apply regardless of the device or connection method you use — whether through a mobile browser or a desktop session. Where a transaction involves OVO, LinkAja, or Bank Transfer, the specific steps and verification requirements shown at the point of transaction are part of these terms and carry the same weight. We may revise sections of this policy from time to time. When we do, we will note the change in your account notification area; continuing to use your account after that notice constitutes acceptance of the updated terms. If any part of these terms conflicts with local law in your region, that local law prevails and access to the relevant feature depends on what is permitted where you are. We do not override your statutory rights. If you are uncertain about your eligibility or the scope of any clause, contact our support team before taking the action in question — that is the fastest way to get a clear, account-specific answer.
OVO deposits and withdrawals are subject to the verification steps shown at the cashier screen. Amounts and processing paths reflect what your OVO wallet permits at the time of the transaction.
LinkAja transactions follow the same account-wallet verification flow. Any discrepancy between the amount sent and the amount credited should be raised with support using your transaction reference.
Bank Transfer instructions, including account numbers and reference codes, are generated per session. Always use the exact reference shown; transfers sent without the correct reference may require manual reconciliation.
Understanding the boundary of this policy helps you know where to look when a question arises. These terms cover your registered account, the transactions you initiate, and the content you access through the ciloksgp platform. They do not extend to third-party services that operate under their own policies, even when those services connect to your account.
Login credentials, session management, and account suspension or closure fall fully within these terms. Any action taken through your account — including wallet adjustments — is governed here.
Deposits and withdrawals made through OVO, LinkAja, or Bank Transfer are covered by these terms at the point of initiation. The payment provider's own policy governs what happens inside their infrastructure.
Game titles available in the lobby — including content from studios such as Pragmatic Play, Habanero, and CQ9 — are provided under the studios' own content licences. These terms govern your access to that content, not its production.
External links, embedded tools, or payment gateways that redirect you away from ciloksgp operate under their own terms. We are not liable for the policies or actions of those third parties once you have left our platform.
These terms are not one-directional. As an account holder, you have concrete actions available to you at any point in your use of the platform. Your transaction history — every deposit, withdrawal, and wallet adjustment — is visible in the account dashboard after login, and you can review any entry there without contacting support. If you find that your account details are incorrect, the profile section lets you submit a correction request directly. For questions about a specific clause, our support team can provide an account-specific explanation; this is preferable to acting on an assumption about how a term applies to your situation. You also have the right to request that your account be reviewed for any unexplained change in status. The process for each of these is outlined in the items below.
Open your account dashboard after login and navigate to the transaction history section. Each entry shows the method used — OVO, LinkAja, or Bank Transfer — the amount, and the status at the time of the last update.
Go to the profile settings section of your account. Fields that are editable will accept a correction submission. For fields locked after verification, raise a correction request through the support channel.
If a clause in these terms is unclear as it applies to your account, contact support with your account reference and the specific section in question. We respond with account-specific context, not a generic copy of the policy.
If your account status changes in a way you did not initiate, you have the right to request a formal review. Submit the request through the support channel with your account reference and the date the change was noticed.
When a question about these terms requires a direct answer — whether it concerns your account status, a transaction under OVO or Bank Transfer, or a clause you want clarified before acting on it — these are the paths to reach our team. Each channel is specific; use the one that matches your question type for the fastest resolution.
Open the chat icon from your account page. This channel handles account-specific policy questions, including wallet verification steps and transaction status under these terms. Have your account reference ready.
For written records of policy clarifications — particularly useful when a question involves Bank Transfer reconciliation or account correction requests — send your query to our support email address shown in the account help section.
The help section inside your account contains categorised answers to the most common terms-related questions, including access eligibility by region and what happens to your wallet if your account is under review.
The way we manage the data connected to your account is part of these terms, not a separate matter. When you submit account details, initiate an OVO or LinkAja transaction, or contact support, that information is used only for the purpose it was collected — account operation, payment processing, and support resolution. We do not sell or share account data with unaffiliated third parties. Data retention periods follow what local law requires in your eligible region; where law does not specify, we keep records for as long as your account remains active and for a reasonable period after closure to handle any outstanding queries. Cookies used on the platform help maintain your session and remember preferences — you can adjust cookie settings through your browser at any time. If you want to request changes to how your data is handled, or if you believe data held on your account is inaccurate, the process starts with a written request submitted through our support email channel.
Account data is used for login authentication, wallet transactions — including OVO, LinkAja and Bank Transfer flows — and support case handling. No data is used for purposes outside these operational functions.
Session cookies keep you logged in across page navigations. Preference cookies remember display settings. Both can be cleared through your browser settings. Clearing session cookies will log you out of your current account session.
Your account credentials are stored in hashed form. We do not store your OVO or LinkAja wallet PIN. If you suspect unauthorised access, change your password immediately using the account security section and notify support with the date and time of the suspected access.
To request a correction or deletion of data held on your account, submit a written request to the support email address shown in the account help section. Include your account reference and the specific data point you believe needs to be updated.
These are the questions we hear most often about these terms. If your question is not covered here, the support chat or email channel will give you an account-specific answer faster than searching through the full policy text.
Yes. These terms cover all transactions you initiate through your account, including those made via OVO, LinkAja, and Bank Transfer. The specific verification steps shown at the cashier screen are part of these terms and apply at the point of each transaction.
Where a clause in these terms conflicts with local law in your eligible region, local law takes precedence. Access to features affected by that conflict depends on what is permitted where you are. We do not override your statutory rights under any circumstance.
When we revise any section of these terms, a notification appears in your account notification area after login. Continuing to use your account after that notice is displayed constitutes your acceptance of the revised terms. We recommend checking the notification area regularly.
Yes. You have the right to request a formal review of any account status change you did not initiate. Submit the request through our support chat or email channel, including your account reference and the date you first noticed the change.
Your full transaction history is available in the account dashboard after login. Each entry shows the payment method — OVO, LinkAja, or Bank Transfer — the amount, and the current status. If an entry is unclear, contact support with the transaction reference shown.
Submit a written request to the support email address listed in the account help section. Include your account reference and the specific detail you believe is inaccurate. For fields that are editable in your profile, you can submit a correction directly from the profile settings page.